Shipping process

All memorial products are carefully prepared and packaged to ensure they arrive in perfect condition. Orders are processed within 1–3 business days once full payment has been received. Orders placed on weekends or public holidays are processed the next working day.

We ship New Zealand–wide using trusted local courier services such as NZ Post or CourierPost.
Typical delivery timeframes are:
Standard delivery: 3–7 business days
Rural delivery: 5–10 business days
Delays can occasionally occur due to weather, courier backlogs, or public holidays.

Shipping rates are calculated at checkout and shown before you confirm your order. From time to time we may offer free or discounted shipping within New Zealand

Once your order has been dispatched, you will receive a confirmation email containing a tracking number so you can follow your parcel’s progress online.

Please double-check your delivery details before completing your purchase. We cannot be held responsible for delays or losses caused by incorrect or incomplete address information.

If your order arrives damaged, or if you have not received it within the expected timeframe, please contact us at [your email address] as soon as possible. We’ll work with our courier partners to investigate and, where applicable, send a replacement or arrange another suitable resolution.

At this time, we primarily deliver within New Zealand. If you require international shipping, please contact us before placing your order to confirm availability, cost, and delivery timeframe