Refund Policy

Effective Date: From Date of purchase
At Remember Me Memorials customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
 

 

1. Refund Eligibility

We offer refunds under the following conditions:
• Physical Products: You may request a refund within 30 days of delivery if the item is defective or not delivered as described. Items must then be unused, in the original packaging, and in the same condition you received them. All request will be considered on a case-by-case basis
• Digital Products: Refunds are available only if the product is defective or not delivered as described. Requests must be made within 30 days of purchase.
• Services: If you are unsatisfied with our service, please contact us within 30 days of the service date. Refunds will be considered on a case-by-case basis.
 

 

2. Non-Refundable Items

• Gift Packages
• Custom or personalized products
• Sale or clearance items
 

 

3. How to Request a Refund

To request a refund, please contact us at:
Email: support@remembermememorial.co.nz
Or use our contact form on the website.
Please include your order number, the reason for your request, and any relevant photos (for damaged or incorrect items).
 

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4. Refund Processing

• Once we receive your request and approve the refund, we will issue it back to your original payment method within [5–10 business days].
• If applicable, shipping fees are non-refundable.
• Return shipping costs (for physical products) are the customer’s responsibility unless the item was damaged or sent in error.
 

 

5. Exchanges

We replace items if they are defective, damaged, or incorrectly sent. If you need to exchange an item, contact us with your order number and details.
 

 

6. Contact Us

If you have any questions about our refund policy, please don’t hesitate to reach out at support@remembermememorial.co.nz